Terms of service
Prices and currency
Orders are invoiced in Euros and reflect the prices in Euros published on our website.
To help customers approximate the Euro value in their current currency, our website has a currency converter. The amount that will be charged to your credit card or Paypal account may vary as it is based on floating exchange rates and bank fees.
Delfinadelettrez.com invites customers to contact their banking institution to request detailed information on exchange rates and bank fees relating to their transaction.
Forms of payment
The following forms of payment are accepted by delfinadelettrez.com:
At the time of purchase, Customers enter the details of their credit card in a protected electronic banking system, provided by Shopify Payments. Purchases can be made via Visa, Mastercard, American Express and Maestro.
The delfinadelettrez.com Customer Service operators are in no way authorized to request or accept credit card numbers and / or extremes of validity of the same.
In order to guarantee greater protection for purchases made in the e-commerce sector, delfinadelettrez.com recommends its customers to join the Verified By Visa or Mastercard Securecode services, requesting a PIN security code with which they can make their purchases in complete safety.
For more information please visit the website: www.cartasi.it or www.mastercard.com/it
Credit Card Charges
Your credit card will be charged at the time of purchase even in the case of a pre-order although the shipment of these items takes place later in the season.
(Orders are processed from Monday to Friday, with the following hours: 9.00-17.30. Orders placed during the weekend will be processed starting from the following Monday morning)
By choosing the "BANK WIRE TRANSFER" payment method, the customer automatically sends an order request to delfinadelettrez.com. This order request is confirmed by an e-mail sent by delfinadelettrez.com customer service, containing our bank details, following which the goods are set aside pending the arrival of the transfer to our account. The customer is required to send a copy of the payment via FAX or e-mail within 48 hours of receiving the order confirmation.
If within this period delfinadelettrez.com does not receive a copy of the payment, it will cancel the order.
We will ship the order when the transfer reaches our bank account and as soon as the goods are available in our warehouse.
By choosing the PAYPAL payment method, the customer can pay directly through his Paypal account. delfinadelettrez.com reserves the right to ship the goods to the address indicated on the account verified by Paypal.
We wish to remind our new customers that delfinadelettrez.com can request Shopify Payments or Paypal to verify the transaction, also by contacting the counterparty bank, before the actual charge is made to the customer's credit card. This verification could cause some delay in the shipment of your first order.
delfinadelettrez.com reserves the right to request new customers to ship the goods to the billing address of the same.
Our customers can book items, whose arrival is scheduled for the following months. Such purchases are called Pre-Orders.
delfinadelettrez.com will charge your credit card when purchasing the Pre-order, although shipping will take place later in the season.
In the event that the pre-sale order is not subsequently processed, the amount paid will be credited back to the customer's credit card.
The customer's credit card will be charged at the time of purchase.
In case of payment with PayPal, the charge is made on the same day of the order.
For pre-orders paid by bank transfer, the invoice is issued on the day the amount arrives in the delfinadelettrez.com account.
THE COUNTRY OF THE SHIPPING ADDRESS INCLUDED IN THE PRE-ORDERS CANNOT BE MODIFIED IN ANY WAY.
Customers can receive information on the status of their order by sending an e-mail to the address email@example.com.
In the e-mail you must indicate the name and surname with which the order was made, the order number including T + 7 digits. East#######".
We wish to remind our customers that once confirmed and processed, the orders of already available items cannot be changed. Orders placed separately will be shipped separately.
Shipments to Italy, San Marino and Vatican City are made by DHL courier and are free.
As required by the laws governing trade, all Delfinadelettrez.com shipments are accompanied by an official invoice declaring the value of the individual items in Euros.
Date of shipment
Orders are shipped from delfinadelettrez.com, Rome, from Monday to Friday from 9:00 am to 5:30 pm. Orders placed over the weekend will be processed starting the following Monday morning.
We wish to remind our new customers that delfinadelettrez.com will ask Banca Sella to contact the customer's bank for approval for the payment, so that we can then proceed with the shipment. This verification could cause some delay in the shipment of your first order.
AVAILABLE ITEMS: IMMEDIATE SHIPPING
Orders of already available items are shipped on the first working day following the one on which the order was made, subject to confirmation of the availability of the goods and bank verification for our new customers.
The credit card will be charged on the day of shipment.
During the sales or promotions period, shipments may take longer.
In all cases delfinadelettrez.com reserves the right to postpone the shipment if events with force majeure occur.
PRE-ORDER ITEMS: SHIPPING MADE WHEN THE GOODS ARRIVE IN STORE
Orders for Pre-Order items are shipped as soon as your bank details have been verified and the items are available. The credit card is charged on the day of receipt of the Pre-order, although the shipment takes place later in the season.
All customers who place an order establish a commercial relationship with delfinadelettrez.com and therefore undertake to accept the delivery of their package. If for any reason the Customer refuses delivery of the shipment or requests the return from the sender of any shipping costs, charged to delfinadelettrez.com, it will be deducted from any refund due to the Customer.
delfinadelettrez.com shipments are insured free of charge against theft and accidental damage. Once the shipment reaches its destination, the insurance loses its validity.
Online Articles and Images
delfinadelettrez.com disclaims any responsibility for the possibility that, due to a particular configuration of the computer used by the Customer or a malfunction, the colors of the products displayed on the site may show slight differences compared to the original ones.
The images contained on the delfinadelettrez.com website. are owned by Delettrez srl. Any use of these images, not authorized by a written consent from Delettrez srl, will be prosecuted in accordance with the law.
Availability of Articles
The assortment on delfinadelettrez.com reflects the exact availability of each item by size and color. The website is in fact connected to all the Delettrez srl warehouses
Once the order request has been received, the Orders department of delfinadelettrez.com reserves the right to reconfirm the availability of the purchased items, the validity of the transaction by credit card and to check the details of previous transactions made by the Customer on delfinadelettrez.com . In the event that the ordered items are not available, or if for some reason the order cannot be processed as requested by the Customer, the Orders office at delfinadelettrez.com will promptly notify the Customer.
This notice contains the legal terms and conditions governing the delfinadelettrez.com site
By accessing the delfinadelettrez.com website, users undertake to accept and agree to comply with all the conditions contained in this declaration.
delfinadelettrez.com reserves the right to ask Users who do not accept or do not intend to comply with these terms, to refrain from using the delfinadelettrez.com website
Access to the site and related services is intended for personal use only.
The display of the delfinadelettrez.com website provides customers with information on the products offered together with the possibility of purchasing them.
Property - Copyright & Trademark
Delfinadelettrez.com and all its contents are the property of Delettrez srl. This includes documentation, images, fonts, design, music, software, codes and format scripts.
The material contained on the website is protected by copyright.
Any reproduction, alteration, transmission, publication or redistribution to third parties, for commercial purposes, is strictly prohibited if without the express written consent provided by Delettrez srl
Delettrez srl prohibits the use of the content or trademarks on the site for any other purpose and purpose other than those mentioned above.
Delettrez srl reserves the right to refuse an order in the event that Banca Sella is unable to receive a verification from the customer's bank. Delettrez srl reserves the right to refuse orders or to refuse the provision of services to anyone at any time.
Delettrez srl has created and published the delfinadelettrez.com website with the aim of offering a service reserved exclusively to its customers.
The products on sale on the delfinadelettrez.com website are intended for the Final Consumer. By Final Consumer, Delettrez srl means a natural person who acts for purposes unrelated to his business or professional, legal activity which is not limited to the resale of goods purchased on delfinadelettrez.com
Delettrez srl therefore invites users who are not attributable to the category of Final Consumers to refrain, both from trying to establish business relationships with Delettrez srl, and from placing purchase orders for goods for sale through third parties.
In consideration of the commercial policy described above, Delettrez srl reserves the right not to process orders for goods whose use is not intended for the Final Consumer or orders that do not comply with the commercial policies described above.
To place orders on delfinadelettrez.com, Customers must:
- Be the end customer as defined in the delfinadelettrez.com Commercial Policy
- Be at least 18 years old.
- Have the necessary requirements to be able to enter into legally binding contracts.
- Have a valid E-mail address.
- Have a valid credit card for payment: Visa, MasterCard, American Express or a Verified PayPal account or a bank account
Delettrez srl publishes information on its website in order to provide a service to its customers, however it declines all responsibility for the possibility of any technical or factual inaccuracies and / or typographical errors for which immediate correction is required following a report.
Delettrez srl also reserves the right to make corrections and changes to the site whenever it deems it necessary without giving prior notice.
Delettrez srl does not offer any guarantee on the compliance of the information published on its website with the laws foreseen by the jurisdiction of the customer's country of residence.
Delettrez srl declines all responsibility for any problems, damages or risks that the user may encounter while using the site.
Delettrez srl guarantees that its website www.delfinadelettrez.com is protected according to the international standards envisaged for the Internet. If used correctly, the User is protected from the risk of viruses.
Delettrez srl declines all responsibility for any malfunctions related to the deactivation of cookies in the user's browser.
Delettrez srl reserves the right to rectify / review the terms and conditions contained in this legal note, by updating it, whenever it deems it appropriate, without any obligation to give notice.
The user is obliged to comply with the terms contained in this legal notice, periodically checking for updates, changes and corrections.
Once an order request has been received, delfinadelettrez.com reserves the right to re-confirm the availability of the merchandise.
Clients will be informed if, for any reason, the item ordered is not available or if the order cannot be processed as per the Client’s request.
Delettrez Srl reserves the right to decline an order in the event that the order does not receive express verification or approval from the Client’s bank.
Once an order is placed for available items, no changes can be made to that order.
Orders placed separately will be shipped separately.
Delettrez Srl reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond our control.